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Refund Policy

Scope

This policy applies to all purchases made through this website, including in-stock items and made-to-order products.
Due to production processes and exclusivity, customized/made-to-order items are not eligible for return or refund unless the product is defective or an incorrect item was shipped.

Eligibility for Refunds

Request window: You may request a refund within seven (7) days of receiving the product (based on the carrier’s delivery date). Requests submitted after this period will not be accepted.

Process:

  • Contact customer service with your order number, reason for return, and any supporting photos/documents.

  • After approval, carefully re-pack the item and ship it to the designated return address within the specified timeframe.

  • Refunds are issued only after we receive and inspect the returned item and confirm it is undamaged and complete. We will process the refund to the original payment method within five (5) business days of acceptance.

Conditions:

  • Items must be brand-new, unused, with all original packaging, labels, and accessories.

  • Returns will be rejected if the product has been used, installed, modified, or damaged due to improper handling.

  • For subjective reasons (e.g., size selection, color preference), we may refuse the return or deduct handling fees at our discretion.

  • Customized items are non-returnable except for quality issues or shipment errors.

Shipping Costs and Related Fees

  • Unless the return is due to a defect or incorrect item, the buyer bears all return shipping costs and any customs duties/taxes incurred.

  • For defective or mis-shipped items, we will cover the reasonable return shipping costs.

  • If the original order qualified for free shipping, the actual shipping cost may be deducted from the refund.

Fulfillment and Transit Times

  Upon receiving your order, we will confirm stock and arrange shipment within three (3) business days.

  Estimated transit time varies by destination: approximately 3–15 days.

  In special circumstances (e.g., customs clearance delays, weather, holidays, or other force majeure), delivery may be further delayed. We will provide updates by email or message where possible.

Inspection and Refund Timeline

  • After we receive the returned item and complete inspection, we will confirm and initiate the refund within five (5) business days.

  • The time it takes for funds to appear in your account depends on the payment platform or bank (typically 3–10 business days).

  • If your refund has not arrived after this period, please first check with your payment provider and then contact our customer service.

Non-Refundable Cases

  • tems that have been used, installed, modified, or damaged;

  • Items missing original packaging, accessories, manuals, or labels;

  • Customized/made-to-order items (except in cases of defects or mis-shipment);

  • Items not purchased from this website;

  • Delays or losses caused by force majeure (e.g., customs, logistics disruptions, natural disasters).

Contact Us

If you have any questions regarding returns or refunds, please contact:

Customer Service Email: contact@315autoparts.com

 

Address: 18/F, The Center, 99 Queen’s Road Central, Hong Kong SAR

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